Effective Date: February 6th, 2025
1. Introduction
Welcome to Mile High Physical Therapy (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://www.milehighphysicaltherapy.com/, schedule an appointment, or interact with our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you interact with us:
A. Personal Information You Provide
- Contact Information: Name, phone number, email address.
- Appointment Details: Date, time, and reason for your visit.
- Health Information: Medical history, symptoms, and treatment details shared during scheduling.
B. Information Collected Automatically
- Website Analytics: IP address, browser type, device information, and pages visited.
- Cookies & Tracking Technologies: Used to enhance user experience and improve our website.
C. SMS & Email Communication Data
If you opt-in to receive SMS or email updates, we may collect and store communication preferences and message logs.
3. How We Use Your Information
We use the information collected to:
- Schedule and confirm appointments.
- Provide physical therapy services and patient support.
- Communicate via email, SMS, or phone for appointment reminders, treatment updates, and follow-ups.
- Improve our website and services through analytics.
- Comply with legal, regulatory, and HIPAA requirements.
4. SMS & Email Communications
By submitting your contact information through our website or scheduling an appointment, you agree to receive SMS and email notifications from us, including:
- Appointment confirmations and reminders.
- Important updates about your treatment.
- Occasional marketing messages (only with your consent).
Message frequency may vary. Message and data rates may apply. You can opt-out at any time by:
- For SMS: Replying STOP to unsubscribe.
- For Email: Clicking the unsubscribe link in our emails.
We do not sell or share your contact information with third parties for marketing purposes.
5. How We Protect Your Information
We implement security measures to safeguard your personal and health information, including:
- HIPAA-compliant storage.
- Encryption and secure data transmission to protect online form submissions.
- Restricted access to personal data within our clinic.
Despite these measures, no method of transmission over the internet is 100% secure.
6. Sharing & Disclosure of Information
We do not sell your personal information. However, we may share data under the following conditions:
- With third-party service providers (e.g., scheduling and payment processors) who assist us in delivering services.
- As required by law (e.g., in response to legal requests or regulatory requirements).
- With healthcare providers if necessary for continuity of care (with your consent).
7. Your Rights & Choices
- Access & Correction: You can request to review or update your personal information.
- Data Deletion: You may request the deletion of your personal data, subject to legal and regulatory obligations.
- Opt-Out of Communications: Follow the instructions in our SMS or email messages to unsubscribe.
For privacy-related inquiries, contact us at info@milehighpt.com
8. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience and website functionality.
- Track site performance via analytics tools like Google Analytics.
You can disable cookies in your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated Effective Date of February 6th, 2025.
10. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Mile High Physical Therapy
Phone: (303) 856-3299